During the week before the first cruise, Fathom had the good sense to send an email preparing us for potential bumps. Impact travel (aka humanitarian travel or volunteer vacation) is a new and innovative option for a cruise company, so challenges would be a strong possibility. The true test would be how the Fathom folks would handle them.
The ship, Adonia, was having trouble passing the U.S. Coast Guard's operational tests yesterday. So, we were not allowed to set sail to the Dominican Republic. A final decision would be made on Monday.
Though we don't know the exact details of the inspection glitch, the Fathom staff kept things moving. We checked-in and received stateroom keys. They provided snacks and beverages for us. As our departure time was drawing near, they announced 2 free excursions. We could choose a tour of Miami or a tour of the Everglades. We would receive more information when we returned from the tours. I have wanted to go to the Everglades, this was my opportunity.
When our bus returned to Port Miami, we were told we would not be leaving on Sunday. Fathom made arrangements with Double Tree and Holiday Inn for our accommodations and meals at their expense.
Fathom has done an outstanding job of taking care of us during this bumpy start.
Fathom had to make the unfortunate decision to cancel the trip. They will be making arrangements to reimburse us for the additional expense we will incur for this cancellation, including the money paid for the trip. I am very disappointed, but look forward to traveling with them later this year.